Shipping policy

Shipping Policy

Dispatch Location

All orders are dispatched from Victoria, Australia.

Delivery Areas

We deliver within Victoria and selected Australian regions depending on courier availability.

Delivery timeframes may vary depending on distance from our dispatch location in Melbourne.

Delivery Timeframes

Estimated delivery times are provided as a guide only:

  • Metro Melbourne: typically faster delivery times

  • Regional Victoria: may take additional business days

  • Remote or long distance areas: delivery times may be longer depending on courier services and distance

These timeframes are estimates only and are not guaranteed.

Processing Time

Orders are generally processed within 1 to 3 business days unless otherwise stated. Processing times may vary during peak periods or product availability constraints.

Alcohol Delivery Requirements

As we sell alcohol, the following conditions apply:

  • You must be 18 years or older to purchase and receive delivery

  • Valid photo identification may be required upon delivery

  • Alcohol cannot be delivered to minors under any circumstances

  • Couriers may refuse delivery if age verification cannot be completed

Failed Delivery

If delivery cannot be completed due to:

  • No eligible recipient available

  • Failure to provide valid identification

  • Incorrect delivery information provided

The order may be returned to us or held by the courier.

Redelivery fees may apply.

Delivery Delays

While we aim to ensure timely delivery, delays may occur due to:

  • Courier network issues

  • Weather conditions

  • Regional or remote delivery distances

  • Peak seasonal demand

We are not responsible for delays outside our control, however we will assist in tracking and resolving delivery issues where possible.

Risk and Responsibility

Risk of loss or damage passes to the customer upon successful delivery, except where required otherwise under Australian Consumer Law.

Incorrect Address

Customers are responsible for providing accurate delivery details. We are not liable for delays or losses resulting from incorrect or incomplete addresses provided at checkout.